According to Logic Monitors’ recent research report, “The Next-Gen Managed Service Provider” (registration required), 95% of the 600 businesses surveyed say automating their processes is necessary to gain the time to focus on innovation and strategic goals. The result? A better night’s sleep for your techs and improved operational efficiency across the board, which will result in higher customer satisfaction rates as tickets are being resolved promptly.Īutomating tickets will enable you to improve your operational efficiency. So, rather than your techs working their way through an endless stream of tickets, you can use the automation tool to quickly and efficiently sieve through the noise. By definition, automation is the process in which technology is used to complete daily tasks with minimal human interaction. Implementing an automation solution will help your company improve its service desk. What if there was a solution to this? What if there was a tool you could implement that would free up your tech’s time, enabling them to focus more attention on more complex areas of their roles? Sounds too good to be true, right? Automation Is Key to Success Doing the same repetitive tasks can often lead to employees becoming dissatisfied with their roles and looking for the nearest exit. Password resets, new user creations and user terminations are just a few examples. However, all too often, the technicians get stuck doing mundane and repetitive, time-consuming tasks. Having an entire service desk operation, complete with technicians, enables you to deliver on the promises you make to your customers.
They’re the backbone of your service desks and often are the first people in the office and last out. That said, it’s important to recognize that the need to scale operations is equally key to business growth.Īs an MSP, you know that your technicians play a crucial role in your business. With more businesses looking to outsource their IT, there are endless opportunities to seize. In today’s current technological climate, managed services providers (MSPs) are in demand more than ever.
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